Mission & Supplier Statement
Mission Statement - Quality Policy
We aim to achieve our mission by working hard to emphasize the following core values:
• We provide and support a company culture that promotes uncompromising quality and product support.
• We comply with all requirements of our Quality Management System as we continually stay committed to ongoing improvements throughout our company. We do this by constantly monitoring, auditing, and looking for improvements in the processes implemented through the use of the ISO 9001:2008 Quality Management System.
• We are committed to providing superior quality heavy duty trucks, parts, and customer service.
• We offer a superior product at a fair competitive price in the marketplace and continually search for ways to bring added value to our customers.
• We empower our employees with knowledge, dedicated management, and compensation packages that promote dedication to customers satisfaction and company success.
• We treat everyone with respect, appreciation, and as we ourselves would want to be treated.
• We build every truck as though it was our very own. Our dedication and commitment to quality is evident in every aspect of our daily business.
• We are proactive and accountable in carrying out our objectives and in complying with all requirements from our customers and other sources.
• We place a high priority on the value of maintaining a positive attitude at all times. We believe that this is more important to the success of our company than all of our employees giftedness, skill and education combined.
• We are a team working together as one in a fiscally responsible way to grow our customer base and to make our company stronger and more profitable with each day.
Kustom Cooling strives to develop valuable long term relationships with all of our suppliers. Together we are able to offer industry leading technology, industry leading quality, and "better than OEM" warranty on all of our products. This creates a high value supply chain that focuses on supporting our customers at the highest level possible with the best quality products available in the market today.